EXPRESS-Next Day

*Special Offers*

Bear Mascots

Cats and Dogs

Jungle and Safari

Farm Animals

Woodland Animals

Dinos and Dragons

Birds and Insects

Sea life Mascots

Sport Team Mascots

Fruit,Veg and Plants

Aliens and Human

Ride on illusion

Christmas Mascots

Mascot Accessories

Mascot Wardrobe

PAYMENT OPTIONS

Alternatively, you can place an order by Phone, Fax, email or Post and we will send out an invoice for payment by Cheque or Bank Transfer. UK School and County Council Purchase Orders also welcome.

To place order by phone, Tel UK: (0)1928 724333 (9:00am-5:30pm (GMT), Monday to Friday)

To place order by Fax, UK: (0)1928 724332. To order by Post: Entertainment Store, The Old Hall, Vicarage Lane, Helsby, Cheshire WA6 9AB. England.

VAT charged at the UK current rate of 17.5% is included with prices displayed on our website. Customers from the E.C. member states will be charged UK VAT unless they are ordering from a business registered for VAT within the E.C and the order is placed by mail or fax on company stationery clearly stating their registered VAT number (a copy of your certificate of VAT registration may be required for your first order). If you are outside the European Community you do not need to pay the UK current VAT rate and this will be deducted from your order total.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card and debit card numbers are encrypted in the software when the order is placed using 128-bit SSL encryption.

Payment Information

Terms & Conditions

Delivery Details

Customer Testimonials

Tips & Advice

DELIVERY DETAILS
Stock and EXPRESS>>  items will be shipped by the next working day within the UK. Manufacture to order and colour changed catalogue mascots will be shipped to European countries within 5-21 days from order date. Delivery for bespoke and custom made mascots will be quoted on an individual basis. Delivery in the UK with be via Parcelforce and a signature will be required for costumes on delivery. Delivery charges are displayed at checkout and will be added to your order before payment is made. For deliveries outside of Europe please contact us for delivery charges.

The Entertainment Store cannot be held responsible for none delivery of goods by the carrier after being dispatched from our store. This includes damage in transit; strike action and any other carrier fault out of our control. Please make sure you order your products in good time especially at holiday times (i.e. Easter, Halloween and Christmas). If you would like to check the delivery dates of an item or would like to insure your delivery please contact us on Tel UK: (0)1928 724333 9am-5.30pm GMT Mon – Fri to make arrangements.

Force Majeure
If delivery is delayed by forces outside of our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers; we will e-mail you within 7 working days to inform you of the delay. 

TERMS AND CONDITIONS

www.mascotcostumes.co.uk is maintained and operated by the Entertainment Store. All rights, text, HTML coding, imagery and music reserved © 2007 Entertainment Store. All materials on this website are protected by and are subject to the laws of copyright. If you download any file or copy any image from the site the ownership of that material remains with the image owners or licensors. You may not reproduce, modify, translate, or sell the contents of those files unless you have written permission from the owners.

Availability
All goods offered are subject to availability and the Entertainment Store reserves the right to withdraw any item without notice. If you order an item that is unavailable we will inform you as soon as possible to offer a refund or an alternative item if we are not able to supply the item within the allocated time.

Our Guarantee
We offer an exchange like for like policy on all products that are damaged or faulty. Goods may be returned within 7 days from when they were received for exchange. The Entertainment Store will refund any UK postage costs that may occur when returning damaged or faulty goods only and not returns due to wrong sizing or that are unsuitable. Any items received back after the 14 days will be known as "goods in dispute" and will be sent back to the purchaser without refund or exchange.

The images on our website are used to display our products, although these images depict the products to the best of our ability we cannot be held responsible for slight differences in colours to the products due to different screen resolutions or the look of the products. This does not affect your statutory rights.

Returns Policy
You have the right to cancel your order up to 7-days after you receive the goods (with exception of bespoke items or designs that are created or altered to your request). This period starts the following day after receiving the goods. The cost of the return postage will be the customers' liability, unless the Entertainment Store are at fault or the order is damaged or faulty then we will refund the return postage costs. (All goods are checked before despatch). Please obtain a proof and price of postage from your Postal Service provider when returning goods. We cannot be held responsible for items lost in transit. You may return by a recorded delivery if you wish, however the Entertainment Store will not pay for this extra cost. When returning goods for a refund we will only refund the cost of the item(s) and not postage costs charged when purchasing the item(s), unless the Entertainment Store or the goods are at fault.

All goods returned must be kept in original conditions i.e. not worn, have all packaging in tact. Products used or damaged in any way will be refused a refund; this includes items smelling of smoke, stretching, damaged packaging or any other damage deemed so by the Entertainment Store. We will examine all goods upon receipt and give a refund only if our returns criteria are met. If an exchange is not required a refund will be issued for the cost of the goods only (unless faulty or damaged). Faulty products will be replaced with the same product if available or refunded if the product is unavailable. Wrong Size products will be replaced with the same product in an alternative size if available or refunded if the product is unavailable. Any goods returned outside of our Returns Policy date will not be eligible for refund or exchange.

When returning goods please include a note with your name and address along with the reason for return and any requests or comments. If a refund is made, it will be done by the same method you used to pay the original transaction.  

Please send returns to:

Entertainment Store | The Old Hall | Vicarage Lane | Helsby | Cheshire | WA6 9AB | England.

Privacy Policy

Information we collect about customers is used solely to enable us to fulfil our customer's orders and will not be sold, shared, rented or distributed to anyone else (except in cases of illegal activity or fraud).

This website may from time to time use cookies. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes and they can make the world wide web more useful by storing information about your preferences on a particular site. The use of cookies is normal practice and many websites use them to provide useful features for their customers. Cookies do not personally identify an individual user of a computer but they do identify the computer being used. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies.